FAQS

SmartPoint works with 240v 10amp devices, this equals 2.4KW. SmartPoint is compatible with anything with a standard Australian 10amp plug.

Yes!! Any existing power point can be replaced with a SmartPoint! Installation for any licensed electrician can be as simple as replacing the existing power point!

Yes, SmartPoints are a fantastic addition to Airbnb properties. They not only provide guests with a convenient on-site e-mobility charging option but also ensure that hosts can capitalise on this amenity. With a 50% utilisation rate, hosts could potentially be missing out on up to $6,300 per annum in additional revenue. Installing SmartPoints is affordable, and they can really make your property stand out, giving guests another compelling reason to book while boosting your income.

The average installation cost for a SmartPoint can vary widely depending on the simplicity or complexity of the installation process. Typically, you could expect to pay anywhere between $160 to $500 for installation.

Absolutely, you can install as many SmartPoints as necessary, each operating independently. For instance, if you have multiple parking spots, you can place a SmartPoint at each one and manage them individually for maximum efficiency and control.

The SmartPoint is designed to allow users to charge their EV or e-Mobility devices using external power sources. Therefore, we apply our commission to every kWh delivered.

What is the Load Management system?
SmartPoint features a managed queueing system that prevents overloading by limiting concurrent charging sessions. It prioritises sessions based on the order they start and automatically queues subsequent sessions if the building reaches its capacity limit.

Is there an additional cost for Load Management?
Yes, activating the Load Management system incurs an additional cost. This can be structured as a recurring monthly fee or integrated into the kWh commission on usage. The payment method can be chosen at the time of activation.

When should buildings activate the managed queueing system?
We encourage buildings to activate the managed queueing system when nearing their electrical capacity limits. This helps save money by avoiding unnecessary costs until the system is needed.

How does SmartPoint manage charging in environments with multiple EVs?
In environments like Strata complexes or car parks, SmartPoint ensures the electrical system is not overloaded. For instance, if a complex can support charging 10 vehicles simultaneously but has 15 vehicles needing a charge, SmartPoint will manage the queue. It will charge the first 10 vehicles efficiently and then automatically activate the remaining 5 sessions as earlier sessions end.

Yes, SmartPoint requires Wifi in order to operate. If Wifi is not available we have a Cellular 4GX SmartPoint which works on the Telstra network.

Another option is to have a centralised internet connection installed and shared throughout the carpark for our system to use.

Yes. It must be installed by a licensed electrician.

Absolutely, you can install as many SmartPoints as necessary, each operating independently. For instance, if you have multiple parking spots, you can place a SmartPoint at each one and manage them individually for maximum efficiency and control.

The average installation cost for a SmartPoint can vary widely depending on the simplicity or complexity of the installation process. Typically, you could expect to pay anywhere between $160 to $500 for installation.

Yes, SmartPoint can be installed in every parking spot and has the ability to manage charging sessions to make sure the buildings capacity is not exceeded.

No, users are free to download and use the Alchemy Charge apps, users do however pay hosts when they use their SmartPoint.

No, you are able to use any SmartPoint simply by scanning the QR Code on the device and using the web app on any smart device. The web app is accessed using a web browser on your phone.

Users can manage and pay for their usage through our user-friendly Apple iOS app, Android app, or the web app. The process is straightforward: they simply load any amount into their account using PayPal, with a minimum top-up of $5. This is then automatically deducted according to their usage.